AQIB AL-SULTANI GUARANTEE
Refund & Replacement Policy
POLICY COVERAGE
Damaged or Incorrect Orders
Handcrafted Natural Variations
Refunds or replacements are strictly provided if an incorrect product is delivered, or if your package arrives significantly damaged and rendered physically unusable during transit.
Minor scratches, subtle surface marks, natural wood grain variations, and slight color nuances are authentic hallmarks of artisanal woodworking and are not eligible for a refund.
VERIFICATION STEPS
Claim Process & Photo Proof
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02
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Inspect Upon Delivery
Record Photo & Video Proof
Submit Within 48 Hours
Examine your package carefully as soon as it arrives. Document all outer packaging and contents immediately before discarding boxes.
Capture clear photos and unboxing videos showing the package exterior, shipping label, and specific physical defect or delivered item.
Contact our care team within 48 hours of delivery with your order details and visual proof attached for swift evaluation.
Inspection & Refund Method
Shipping Responsibility
Once our artisan quality team verifies your claim, approved resolutions are fulfilled via an immediate replacement dispatch or store credit, subject to piece availability.
If a physical return is requested following claim review, our team will provide instructions. Courier costs for confirmed wrong or damaged shipments are fully compensated.
CUSTOMER CARE
Need assistance with a delivery or submitting proof photos for an order claim? Send your details to our dedicated support representative.
• AQIB AL-SULTANI
HERITAGE JOURNAL
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Rooted in the rich legacy of Pakistani solid wood carving and Kashmiri lacquerware. Handcrafted with royal artistry for luxury contemporary living across Lahore, Islamabad, Karachi, and worldwide.
Verified Studio & Workshop: Sillanwali ,Sargodha Punjab Pakiatan
Contact: +92 3167544741 care@aqibalsultani.com
© 2026 AQIB AL-SULTANI. All Rights Reserved. Master woodcarving and traditional Kashmiri artistry.
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